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At AVIELL, we want your order to arrive safely and as smoothly as possible.
Once your order has been processed, you will receive a confirmation email with your order details. When your order has been shipped, you will receive a shipping confirmation with tracking information.
Orders are usually processed within 1 - 3 business days after your order has been placed.
During launches, promotions or busy periods, processing may take slightly longer. We appreciate your patience and will always do our best to get your order to you as quickly as possible.
Estimated delivery times after your order has been shipped:
The Netherlands: 1-2 business days
Belgium: 2-3 business days
Germany: 3-5 business days
Rest of Europe: 3-5 business days
International: 5-10 business days
Please note that delivery times are estimates and may vary depending on the destination and carrier.
Shipping costs are calculated at checkout and may vary depending on your delivery address.
The Netherlands: €6,95
Belgium: €8,95
Europe: €12,95
International: € 24,95
Once your order has been shipped, you will receive an email containing your tracking information.
Please allow some time for the tracking information to become active after your order has been dispatched.
If you have not received your tracking information, please check your spam or junk folder first. If you still cannot find it, contact us at aviellcollection@hotmail.com.
Please make sure that your shipping address is correct before completing your order.
AVIELL is not responsible for delays caused by incorrect or incomplete delivery information provided at checkout.
Once an order has been shipped, delivery is handled by the selected shipping carrier. Delays caused by the carrier, customs or circumstances outside of our control may occasionally occur.
For orders shipped outside the European Union, additional customs duties, taxes or import fees may apply depending on the destination country.
Any applicable customs or import charges are the responsibility of the customer.
If you have any questions about your order or delivery, please contact us:
Email: aviellcollection@hotmail.com
We are happy to help.