Returns & Refunds

RETURNS & REFUNDS

At AVIELL, we want you to love your order. If your purchase isn't quite right, you may return your item within 14 days of receiving your order.

♡ RETURN CONDITIONS

To be eligible for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Have all original tags attached
• Be free from makeup, perfume, deodorant, stains, hair, pet hair or other marks
• Not be washed, altered or damaged
• Be returned in its original packaging where reasonably possible

NO REFUND ON SALE ITEMS

Please try on clothing carefully and avoid makeup or perfume when trying on your item.

♡ HOW TO RETURN

1. Contact us within 14 days of receiving your order at Aviellcollection@hotmail.com

2. Include your order number and the item(s) you wish to return.

3. We will provide you with the return instructions and return address.

4. Send your return within 14 days after notifying us that you wish to return the item.

5. Keep your proof of postage and tracking information until your return has been processed.

♡ You may also include the AVIELL Return Form with your package.

♡ RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

We recommend using a trackable shipping service. AVIELL is not responsible for returns that are lost or damaged during return shipping.

♡ REFUNDS

Once we have received and inspected your return, we will process your refund.

If you return your entire order, we will refund the purchase price and the standard delivery costs paid for the original shipment.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

Your refund will be processed within the applicable legal timeframe. We may wait with the refund until we have received the returned item or you provide proof that you have sent it back.

♡ EXCHANGES

At this time, AVIELL does not offer direct exchanges.

If you need a different size, please return your original item and place a new order for the desired size.

♡ FAULTY OR INCORRECT ITEMS

Received an incorrect, damaged or faulty item?

Please contact us as soon as possible at Aviellcollection@hotmail.com and include:

• Your order number
• A description of the issue

We will review the issue and provide you with the appropriate solution.

♡ REFUND TIMELINE

Once your returned package has been received by AVIELL, we will inspect the returned item.

Your refund will be processed within 5 days of receiving your return.

Once the refund has been issued, the time it takes for the amount to appear in your bank account may depend on your payment provider or bank. 

 

AVIELL
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